Privacy and inquiry handling for Conmed visitors.
This policy explains how business contact information submitted through this website may be used to respond to product, service, regulatory, and procurement requests.
Information we collect
We may collect name, work email, phone number, facility or company name, country, inquiry type, and message content when you submit a form. If you provide device family, serial, UDI, service event, or procedure context, that information is used to route your request to the appropriate clinical, regulatory, commercial, or field service team.
How information is used
Contact information is used to answer questions, schedule demonstrations, provide requested documentation, prepare quote discussions, coordinate service review, and improve the clarity of this website. We may also use aggregated inquiry themes to improve clinical support materials, frequently requested files, and procurement workflows.
Protected health information
This public inquiry site is not intended for protected health information. Do not submit patient names, medical record numbers, imaging data, operative notes, or identifiable clinical details. If a support event requires protected information, Conmed or an authorized service partner will use an appropriate secure channel and, where applicable, a business associate or data processing agreement.
Sharing and retention
Information may be shared with authorized distributors, service partners, or internal teams when needed to respond to your request. We retain business inquiry records for the period needed to complete the request, maintain commercial history, satisfy audit obligations, and support dispute resolution.
Security
Reasonable administrative, technical, and organizational safeguards are used to protect submitted information. No website transmission can be guaranteed to be fully secure, so sensitive device incident details should be shared only through approved service channels.
Your choices
You may request correction or deletion of business contact information where legally permitted. You may also ask not to receive follow-up marketing communications. Operational service, regulatory, safety, or transactional messages may still be sent when required to respond to a facility request.