24/7 Field Service Engineer Hotline: +1-800-CONMED UDI Look-up · GPO Contracts: Premier · Vizient · HealthTrust
Service & Support

Service and support you can run an operating room on.

Conmed service planning is written for hospitals, ASCs, and biomedical engineering teams that need uptime, training, reprocessing clarity, and traceable documentation after the purchase order is signed.

Installation & IQ/OQ/PQ

Site readiness covers cart placement, power, sterile-field cable routes, network access, and acceptance documentation. Each install packet can include Installation Qualification, Operational Qualification, and Performance Qualification records for audit retention.

Preventive Maintenance

PM schedules align service windows with case volume so electrosurgical units, video towers, insufflation accessories, and reusable instruments do not disappear during peak operating hours.

Field Service & Repair

Field escalation connects clinical users, materials management, and biomedical engineering through a shared ticket trail, documented parts use, and loaner guidance when downtime would affect scheduled cases.

Five-step support flow

From site assessment to end-of-life records.

  1. 01

    Site Assessment

    Facility needs, procedure mix, OR layout, cleaning workflow, and electrical constraints are reviewed before shipment.

  2. 02

    Install & Validation

    Commissioning records document accessory pairing, functional testing, and acceptance criteria for the installed base.

  3. 03

    Clinical Training

    Superusers receive practical material for setup, troubleshooting, reprocessing handoff, and procedure preference cards.

  4. 04

    PM & Calibration

    Preventive maintenance windows are matched to OR schedules and tracked for biomedical audit review.

  5. 05

    Decommissioning

    Retired devices can be closed out with UDI records, asset disposal notes, and recycling documentation.

99.5%Uptime SLA target
24hurgent response path
PMdocumented intervals
UDIasset traceability
Service audit

Run a service audit on your surgical installed base.

A Conmed service review can compare your current PM backlog, loaner risk, reprocessing documentation, and end-of-life exposure against the procedure volume you expect next quarter. The outcome is a practical service map, not a generic warranty conversation.

Facilities often bring us into the conversation when the clinical team likes a device but the value-analysis committee wants proof that training, IFU access, consumable replenishment, and repair escalation will be manageable. We help turn those concerns into a structured checklist that purchasing, OR leadership, and biomed can share.